AI-driven customer support automation
Email volume was pushing response times out. The workflow reads Gmail, extracts order and product details, pulls context from Shopify, and answers from a vector store so replies stay accurate and on brand.
Techtiz builds software, AI and automation for commercial teams, and works behind US SLED prime contractors as a technical subcontractor.
Techtiz is a US-formed company with its engineering operation in Lahore. One bench runs two tracks: custom software, AI and automation for clients worldwide, and NDA-first subcontracting behind US SLED primes. I lead both, and I still sit in the technical detail.
Mohsin NaeemFounder and CEO, Techtiz · LinkedInAn AI-native software and engineering studio running two tracks off the same bench. The commercial work proves the engineering. The engineering de-risks the subcontract.
Direct and through Upwork, for SMB and enterprise clients. This is the revenue base and the evidence that the bench can build.
NDA-first and subcontract-only. We support the prime on the technical and proposal workstream and never face the contracting agency. We are early in SLED and say so.
We read a solicitation the way a prime's proposal team does, Section L and M, SOW and compliance matrix, and we can also build the system. Most vendors do one or the other.
The prime keeps the client, the scope and the front. We supply build and proposal capability under NDA, and stay out of the room with the agency.
We are direct about what we hold and what we do not. No invented past performance, no borrowed certifications. That candour is the selling point.
We are a US-formed company with the engineering operation in Lahore. For regulated public-sector work we state that plainly and lead with it, rather than hiding the offshore reality.
Four commercial builds, with the numbers each one moved. Walkthroughs available under NDA.
Email volume was pushing response times out. The workflow reads Gmail, extracts order and product details, pulls context from Shopify, and answers from a vector store so replies stay accurate and on brand.
A voice agent takes the patient call, works out the specialism needed, matches the right doctor and books the slot. If the time is gone it offers the next one and closes the booking unattended.
The list a capture manager actually needs, without the padding.
| Area | Where Techtiz actually stands |
|---|---|
| Accessibility | Builds to WCAG 2.1 AA and Section 508. VPAT produced on request. |
| Security certification | SOC 2 Type I in progress, Type II to follow. Not Type II today. |
| Frameworks | NIST 800-171 aware, HIPAA-aware, FERPA-aware. E&O and cyber insurance carried. |
| Clearances and authorizations | None. No FedRAMP authorization, no CJIS posture, no cleared staff. |
| Contract vehicles | Awareness and engagement support for OMNIA Partners, Sourcewell and NASPO ValuePoint. We do not hold them. |
| Role in SLED | Subcontractor behind a prime, NDA-first. Never the prime, never facing the agency. |
| SLED past performance | Early in SLED. No agency past performance to claim, and we will not imply otherwise. |
"Mohsin and team delivered and implemented unique, innovative features as well as a custom widget library."
"They listened attentively to the requirements, touched base regularly, and delivered exactly what was expected."
"A prompt partner. Mohsin has exceeded the needs of the internal team through incomparable timeliness."
"Innovative solutions and dedicated support that helped us achieve remarkable growth."
Full-stack engineering, not a single-tool shop. Seven disciplines, one team that covers all of them.
Multi-agent systems, orchestration and reasoning grounded in real data.
Our own engineering bench in Lahore, under a US-formed company. Senior people, US business-hours overlap, no reselling to a third shop.
No. CJI, PHI, FCI, CUI and FTI stay inside the prime's authorization boundary with the prime's US-cleared personnel. We build on de-identified or synthetic data.
Not today. We work as a subcontractor behind a prime, NDA-first. The direction is to earn owned scope over time, but we will not claim what has not happened.
SOC 2 Type I in progress with Type II to follow. NIST 800-171 aware, HIPAA-aware, FERPA-aware. E&O and cyber insurance carried. No FedRAMP, no CJIS posture.
An NDA call, the per-state offshore-restriction disclosure, then a scoped pilot on one workstream so you can judge the bench before anything larger.
Yes. Commercial software, AI and automation is the revenue base and the proof of competence. Both tracks run off the same bench.
Thirty minutes. Bring the workstream you need covered. You get a straight read on whether we are the right bench for it.
Cross-platform job collection turned into live dashboards: nine sources, decoupled components so a new board is an extension rather than a rewrite, and compliant collection throughout.
A form submission fires the workflow: the lead is enriched, given an AI conversation memory key, and pushed into parallel outreach across email, SMS, WhatsApp and the CRM, every touch tracked.
"They listened attentively to the requirements, touched base regularly, and delivered exactly what was expected."
"A prompt partner. Mohsin has exceeded the needs of the internal team through incomparable timeliness."
"Innovative solutions and dedicated support that helped us achieve remarkable growth."
One source of truth, queryable, versioned and searchable by vector.
The hand-offs between systems, running unattended.
Generative video, voice and image models, script to screen.
Interfaces people actually use, on web, mobile and no-code.
APIs and services that hold up under real load.
Shipping, monitoring and the AI-assisted workflow itself.
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